FAQs Archive - Pavilion Kuala Lumpur https://www.pavilion-kl.com/faq-items/ Malaysia’s Premium Shopping Destination Thu, 04 Jan 2024 02:31:53 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://www.pavilion-kl.com/wp-content/uploads/2023/05/cropped-download-3-32x32.png FAQs Archive - Pavilion Kuala Lumpur https://www.pavilion-kl.com/faq-items/ 32 32 I have more enquiries/need assistance about Pavilion Privileges. Who can I speak to? https://www.pavilion-kl.com/faq-items/i-have-more-enquiries-need-assistance-about-pavilion-privileges-who-can-i-speak-to/?utm_source=rss&utm_medium=rss&utm_campaign=i-have-more-enquiries-need-assistance-about-pavilion-privileges-who-can-i-speak-to Fri, 25 Aug 2023 01:38:13 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632031 Visit our Membership Service Counter at the Pavilion Privileges Centre on Level 2, between 10am to 10pm daily. You can also contact us at membership@pavilion-kl.com or 03-2118 8833.

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]]> Visit our Membership Service Counter at the Pavilion Privileges Centre on Level 2, between 10am to 10pm daily. You can also contact us at membership@pavilion-kl.com or 03-2118 8833.

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]]> Can I access the Pavilion KL mobile app if I have not registered? https://www.pavilion-kl.com/faq-items/can-i-access-the-pavilion-kl-mobile-app-if-i-have-not-registered/?utm_source=rss&utm_medium=rss&utm_campaign=can-i-access-the-pavilion-kl-mobile-app-if-i-have-not-registered Fri, 25 Aug 2023 01:37:44 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632029 Yes, you can access the Pavilion KL mobile app if you have not registered. Use the app to browse ongoing events and promotions at Pavilion KL and access the mall’s directory guide.

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]]> Yes, you can access the Pavilion KL mobile app if you have not registered. Use the app to browse ongoing events and promotions at Pavilion KL and access the mall’s directory guide.

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]]> I forgot to submit my receipt on the day itself. Can I submit at a later date? https://www.pavilion-kl.com/faq-items/i-forgot-to-submit-my-receipt-on-the-day-itself-can-i-submit-at-a-later-date/?utm_source=rss&utm_medium=rss&utm_campaign=i-forgot-to-submit-my-receipt-on-the-day-itself-can-i-submit-at-a-later-date Fri, 25 Aug 2023 01:37:15 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632027 Yes, receipts can be submitted within 3 days of purchase.

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]]> Yes, receipts can be submitted within 3 days of purchase.

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]]> How long are my submitted receipts/accumulated spending valid for? https://www.pavilion-kl.com/faq-items/how-long-are-my-submitted-receipts-accumulated-spending-valid-for/?utm_source=rss&utm_medium=rss&utm_campaign=how-long-are-my-submitted-receipts-accumulated-spending-valid-for Fri, 25 Aug 2023 01:36:55 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632025 They are valid throughout the 12 months of your membership cycle. Check your transaction history and track your spending through the Pavilion KL mobile app or the member portal.

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]]> They are valid throughout the 12 months of your membership cycle. Check your transaction history and track your spending through the Pavilion KL mobile app or the member portal.

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]]> Why is my latest spending not showing? https://www.pavilion-kl.com/faq-items/why-is-my-latest-spending-not-showing/?utm_source=rss&utm_medium=rss&utm_campaign=why-is-my-latest-spending-not-showing Fri, 25 Aug 2023 01:28:58 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632023 It takes up to 3 working days for your latest spending to show in your account. Pending submissions will be listed in the receipt submission page. Upon verification, the transactions will be updated in your transaction history.

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]]> It takes up to 3 working days for your latest spending to show in your account. Pending submissions will be listed in the receipt submission page. Upon verification, the transactions will be updated in your transaction history.

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]]> Where and how can I check my transaction history or track my submitted spending? https://www.pavilion-kl.com/faq-items/where-and-how-can-i-check-my-transaction-history-or-track-my-submitted-spending/?utm_source=rss&utm_medium=rss&utm_campaign=where-and-how-can-i-check-my-transaction-history-or-track-my-submitted-spending Fri, 25 Aug 2023 01:28:27 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632021 Log in to your account via the app. You can also check your account information by signing into the member portal, https://member.pavilion-kl.com

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]]> Log in to your account via the app. You can also check your account information by signing into the member portal, https://member.pavilion-kl.com

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]]> Are there any purchases that cannot be submitted as accumulated spending? https://www.pavilion-kl.com/faq-items/are-there-any-purchases-that-cannot-be-submitted-as-accumulated-spending/?utm_source=rss&utm_medium=rss&utm_campaign=are-there-any-purchases-that-cannot-be-submitted-as-accumulated-spending Fri, 25 Aug 2023 01:28:05 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632019 The following retailers/service outlets/receipt types are not eligible: Parkson Elite, Pavilion Kuala Lumpur Non-tenant vendors at promotional spaces Receipts that are not from retailers in Pavilion Kuala Lumpur Duplicated receipt / Back-dated receipt Credit card slip/ payment slip without store receipt Purchases of gift certificates, merchant vouchers or cash coupons Banking services Currency exchange Telecommunications ...

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]]> The following retailers/service outlets/receipt types are not eligible:

  • Parkson Elite, Pavilion Kuala Lumpur
  • Non-tenant vendors at promotional spaces
  • Receipts that are not from retailers in Pavilion Kuala Lumpur
  • Duplicated receipt / Back-dated receipt
  • Credit card slip/ payment slip without store receipt
  • Purchases of gift certificates, merchant vouchers or cash coupons
  • Banking services
  • Currency exchange
  • Telecommunications services
  • Car parking
  • Charity donations
  • Exchange or refund receipts
  • Purchase of stored-value cards, reloads, top-up transactions
  • Deposits or partial payment
  • Online spending
  • Membership fee
  • Sale Order / Confirmation / Job Order / Purchase Order
  • Unfinalised Bill / Guest Check / Preliminary Receipt / Pre-settlement bill / Pre-order Sales
  • Food delivery receipts
  • Push carts & mini-kiosk

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]]> Is there a limit on the number of receipts I can submit in a day? https://www.pavilion-kl.com/faq-items/is-there-a-limit-on-the-number-of-receipts-i-can-submit-in-a-day/?utm_source=rss&utm_medium=rss&utm_campaign=is-there-a-limit-on-the-number-of-receipts-i-can-submit-in-a-day Fri, 25 Aug 2023 01:27:39 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632017 No, there is no limit on the number of receipts you can submit in a day. However, you can only submit a maximum of 5 receipts from the same store within the same day.

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]]> No, there is no limit on the number of receipts you can submit in a day. However, you can only submit a maximum of 5 receipts from the same store within the same day.

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]]> How do I accumulate my spending for membership renewal? https://www.pavilion-kl.com/faq-items/how-do-i-accumulate-my-spending-for-membership-renewal/?utm_source=rss&utm_medium=rss&utm_campaign=how-do-i-accumulate-my-spending-for-membership-renewal Fri, 25 Aug 2023 01:27:17 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632015 Log in to your account via the app. Select Account, then Submit Spend and upload photos of your receipts. Receipts must be submitted within 3 days of purchase. Once the submission is verified, your transaction(s) will show under the Total Spend tab in your account.

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]]> Log in to your account via the app. Select Account, then Submit Spend and upload photos of your receipts. Receipts must be submitted within 3 days of purchase. Once the submission is verified, your transaction(s) will show under the Total Spend tab in your account.

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]]> Is my Pavilion KL membership and rewards transferable? https://www.pavilion-kl.com/faq-items/is-my-pavilion-kl-membership-and-rewards-transferable/?utm_source=rss&utm_medium=rss&utm_campaign=is-my-pavilion-kl-membership-and-rewards-transferable Fri, 25 Aug 2023 01:26:56 +0000 https://pavilion-kl.com/?post_type=avada_faq&p=632013 No, membership and its rewards are non-transferable.

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]]> No, membership and its rewards are non-transferable.

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