In the app, select the Account tab at the bottom of the screen, followed by the Profile tab. Scroll to the bottom of the page and look for the Sign Out option. After signing out, you can still browse on-going events and promotions at Pavilion KL and access the store directory guide. However, you can’t submit receipts, collect vouchers, or access the My Wallet function until you sign in to your account again.
Is the Pavilion KL Mobile App secure?Ivy Sweetmag2023-08-25T09:06:57+08:00
Yes the app is equipped with security features, such as:
Your mobile device can only be tied to your membership account, i.e. your registered mobile number.
Access to your account is protected by a secure login procedure that requires a password.
Sensitive data such as password or transaction information are transmitted on public networks through secure protocols (SSL and HTTPS). Confidential account information is not stored on the mobile device.
Why do I need the Pavilion KL Mobile App? Can’t I just visit the Pavilion KL website?Ivy Sweetmag2023-10-08T22:19:42+08:00
The Pavilion KL website does not require installation and can be viewed on any browsers, including your smartphone or tablet. It gives you access to the member portal, services, store directory, latest happenings, and promotions at the mall. However, you will not receive notifications on the latest offers and events or be able to redeem membership rewards.
The Pavilion KL mobile app is a multi-feature app where you can discover the best deals and dining recommendations, make the most of your shopping at over 700 stores, and collect rewards as you spend. Other benefits are:
YEAR-ROUND MEMBER PRIVILEGES
Year-round member’s privileges and offers from participating stores at Pavilion KL.
DEALS & UPDATES ON-THE-GO
Receive updates on the latest offers, events, and recommendations on dining, shopping, and lifestyle offerings.
MOBILE EXCLUSIVE OFFERS
Collect exclusive vouchers, valid for limited time only, from retail stores and F&B outlets within Pavilion KL.
INSTANT REWARDS REDEMPTION AND ACCOUNT TRACKING
Skip the queues to redeem rewards and access your account via the app.
SHOP TO UPGRADE YOUR MEMBERSHIP
Accumulate your spending at over 700 stores and be eligible for Pavilion Privileges membership. There are three tiers:
With RM3,000 spend in a single receipt.
With RM10,000 spend in two receipts within the same day.
With RM100,000 spend in accumulation of multiple receipts in one month.
Will my spending and existing information be deleted when I update the Pavilion KL app?Ivy Sweetmag2023-08-25T09:46:38+08:00
Check that you have downloaded the latest version of the app from the Apple App Store or Google Play store. Alternatively, clear the app cache. Try reinstalling the app. If you continue to experience issues, kindly contact us at firstname.lastname@example.org
My app is not loading or is loading very slowly. What should I do?Ivy Sweetmag2023-08-25T09:04:55+08:00
On the login screen, select the “Forgot Password” tab. You will receive an email with a reset link. If you did not register your account with an email address, kindly contact us at email@example.com
I am unable to sign up or login to the app, what should I do?Ivy Sweetmag2023-08-25T09:00:19+08:00
Request for a new one by selecting “Resend OTP”. Weak or unstable mobile connection may cause some lag time. If you continue to experience issues with the app, kindly contact us at firstname.lastname@example.org
I have multiple mobile numbers, which one do I use?Ivy Sweetmag2023-08-25T08:57:04+08:00
Search “Pavilion KL” in the Apple App Store or Google Play store. The minimum requirement for iOS users is version 13 and for Android users, version 7.0 and above. Please ensure that your operating system is up to date so that you can download the latest version of the app.
What are the benefits of the Pavilion KL mobile app?pavikl2023-07-17T19:12:12+08:00
It takes up to 3 working days for your latest spending to show in your account. Pending submissions will be listed in the receipt submission page. Upon verification, the transactions will be updated in your transaction history.
Where and how can I check my transaction history or track my submitted spending?Ivy Sweetmag2023-08-25T09:28:27+08:00
Log in to your account via the app. Select Account, then Submit Spend and upload photos of your receipts. Receipts must be submitted within the same day of purchase. Once the submission is verified, your transaction(s) will show under the Total Spend tab in your account.
Is my Pavilion KL membership and rewards transferable?Ivy Sweetmag2023-08-25T09:26:56+08:00
Your mobile number will be used to identify your membership account. It is unique to each member and sharing of mobile number is not allowed. Your email address will be used in the event you need to reset your account password and also to receive updates from Pavilion KL.
What are the Pavilion Privileges Membership tiers?Ivy Sweetmag2023-08-25T09:25:18+08:00
Pavilion Privileges membership offers 3 tiers from Pavilion Lifestyle, Pavilion Priority to Pavilion Luxe with a host of privileges dedicated to each tier. These give you enhanced benefits as you spend and progress to the next level.
Applicants need to be at least 18 years of age and have a unique and valid Malaysia mobile number*. Download the app and create your account. Complete a one-time verification through your mobile number. Start submitting receipts of your spending from over 700 retail stores and dining outlets within Pavilion KL. When you meet the required minimum spending (submit your receipts through the app), you will be upgraded to a member.
*If you have multiple mobile numbers, register with the number of the phone you are using.
How much are the membership fees for Pavilion Privileges?Ivy Sweetmag2023-08-25T09:23:27+08:00