Be part of the dynamic team behind Malaysia’s premier shopping destination, Pavilion KL. Join us and start building your career with a company that is transforming the retail industry. We are currently looking for candidates interested in the following positions.



  • Based at Pavilion KL (Union Pay Tourist Lounge), designed to attract tourists from China and provide a welcoming experience for the target audience
  • Build and enhance relationships to promote shopping tourism including China tourists, tour guides, travel companies, tourism bodies to position Pavilion KL as a key tourism destination for shopping, dining and leisure
  • Manage the facilities and provide services at the lounge including gift redemptions, wrapping services and information dissemination
  • Handle shopping tourism activities for both leisure and tour groups visiting Pavilion KL mall
  • Translate and handle customer complaints from multiple channels related for China tourism market
  • Welcome, escort and conduct presentations to MICE (Meeting, Incentive, Convention and Exhibition) delegations, as required when touring the mall
  • Assist and support Customer Service/ Concierge team of the mall during peak tourist seasons at counters


  • SPM qualification with a Certificate/ Diploma/ Degree in Hospitality Management
  • Pleasant disposition, attentive, focused and confident responding to face-to-face or call enquiries and resolving difficult situations
  • Experience in a hotel, shopping centre, retail, tourism and food & beverage environment would be an added advantage
  • Able to converse fluently in English, Mandarin and other dialects
  • Good general knowledge of surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure
  • Willing to work shifts, weekends and public holidays
  • Fresh graduates from hospitality schools are also encouraged to apply
  • Able to work as and when required to welcome tour/business event delegations to mall, especially when Mandarin-speaking personnel are required to be on-duty

To apply:
Send your resume to