FAQs Archive - Pavilion Kuala Lumpur

Q: Can I access the Pavilion KL mobile app if I have not registered?

Yes, you can access the Pavilion KL mobile app if you have not registered. Use the app to browse ongoing events and promotions at Pavilion KL and access the mall’s directory guide.

Q: How long are my submitted receipts/accumulated spending valid for?

They are valid throughout the 12 months of your membership cycle. Check your transaction history and track your spending through the Pavilion KL mobile app or the member portal.

Q: Why is my latest spending not showing?

It takes up to 3 working days for your latest spending to show in your account. Pending submissions will be listed in the receipt submission page. Upon verification, the transactions will be updated in your transaction history.

Q: Where and how can I check my transaction history or track my submitted spending?

Log in to your account via the app. You can also check your account information by signing into the member portal, https://member.pavilion-kl.com

Q: Is there a limit on the number of receipts I can submit in a day?

No, there is no limit on the number of receipts you can submit in a day. However, you can only submit a maximum of 5 receipts from the same store within the same day.

Q: How do I accumulate my spending for membership renewal?

Log in to your account via the app. Select Account , then Submit Spend and upload photos of your receipts. Receipts must be submitted within 3 days of purchase. Once the submission is verified, your transaction(s) will show under the Total Spend tab in your account.

I have more enquiries/need assistance about Pavilion Privileges. Who can I speak to?

Visit our Membership Service Counter at the Pavilion Privileges Centre ...

By Ivy Sweetmag|2023-08-25T09:38:13+08:00August 25, 2023|Membership|Comments Off

Can I access the Pavilion KL mobile app if I have not registered?

Yes, you can access the Pavilion KL mobile app if ...

By Ivy Sweetmag|2023-08-25T09:37:44+08:00August 25, 2023|Membership|Comments Off

I forgot to submit my receipt on the day itself. Can I submit at a later date?

Yes, receipts can be submitted within 3 days of purchase.

By Ivy Sweetmag|2024-01-04T10:31:53+08:00August 25, 2023|Membership|Comments Off

How long are my submitted receipts/accumulated spending valid for?

They are valid throughout the 12 months of your membership ...

By Ivy Sweetmag|2023-08-25T09:36:55+08:00August 25, 2023|Membership|Comments Off

Why is my latest spending not showing?

It takes up to 3 working days for your latest ...

By Ivy Sweetmag|2023-08-25T09:28:58+08:00August 25, 2023|Membership|Comments Off

Where and how can I check my transaction history or track my submitted spending?

Log in to your account via the app. You can ...

By Ivy Sweetmag|2023-08-25T09:28:27+08:00August 25, 2023|Membership|Comments Off

Are there any purchases that cannot be submitted as accumulated spending?

The following retailers/service outlets/receipt types are not eligible: Parkson Elite, ...

By Ivy Sweetmag|2023-08-25T09:28:05+08:00August 25, 2023|Membership|Comments Off

Is there a limit on the number of receipts I can submit in a day?

No, there is no limit on the number of receipts ...

By Ivy Sweetmag|2023-08-25T09:27:39+08:00August 25, 2023|Membership|Comments Off

How do I accumulate my spending for membership renewal?

Log in to your account via the app. Select Account, then Submit ...

By Ivy Sweetmag|2024-01-04T10:30:51+08:00August 25, 2023|Membership|Comments Off

Is my Pavilion KL membership and rewards transferable?

No, membership and its rewards are non-transferable.

By Ivy Sweetmag|2023-08-25T09:26:56+08:00August 25, 2023|Membership|Comments Off

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